SA100: Introduction to SOA (1 day)


This course will introduce trainees to Service Oriented Architecture. In this one day course students are introduced to SOA, its terminology, concepts, motivation, benefits, pitfalls and techniques. Moreover, practical guidance taken from real-world experience is also embedded within the course, so that students understand the practical consequences of implementing an SOA within an organization. This course is suitable for all backgrounds, from C-level executives down to Analysts and Developers. Although there is some technical content around Web Services, the course focus is squarely on design and conceptual aspects, including the important and often neglected topic of SOA governance.


  • Introduction
  • SOA Overview
  • Designing SOA
  • ROI of SOA
  • The Enterprise Service Bus 
  • SOA Challenges and Pitfalls
  • SOA Governance
  • Products for SOA 

Contact us for more information or to schedule a class with one of our qualified instructors.


BP100: A Structured Approach for BPM Project Success (3 days)


The purpose of the course is to provide executives, management, project teams and staff with an in-depth understanding of BPM and of a process-focused organisation. It offers a pragmatic, step-by-step approach to BPM to the execution of BPM programs and projects. The course will create a comprehensive understanding of why an improvement in business processes is important. It communicates the benefits, challenges and risks, and illustrates how other organisations have achieved significant sustainable business benefits through implementation of BPM.

This course provides an indepth understanding of the world's best practice 7FE BPM Implementation Project Framework. Participants will not only learn the Framework, but will also learn from over 50 case studies and create their own project assignment which makes the learning concrete.


Business Process Management Overview

  • Introduction
  • What is BPM? Definitions and terms.
  • Demystification of BPM
  • Business drivers for BPM
  • Challenges of BPM projects
  • Indicators of when BPM could be the right thing for you

Participants’ specific issues and challenges

  • Discussion of each attendee’s BPM issues and challenges

BPM Framework Overview

  • Why should a structured approach be used in a BPM project?
  • Scenarios in which BPM projects are executed
  • Reasons why projects fail
  • Critical success factors – what do you need to do to ensure success?
  • Three types of BPM project approaches
  • How to apply the framework
  • The appropriate type of BPM project for you
  • Selecting the correct type of project approach for you
  • Three types of organisational engagement model approaches
  • BPM framework, phases and essentials – an overview
  • Can a structured approach to BPM implementations assist my organisation?

Launch Pad – for commencing successful BPM Projects

  • How do we start and structure a BPM project?
  • The importance of the launch pad phase and the main steps
  • Why are initial stakeholder interviews important?
  • When to complete high-level process walk-throughs
  • Purpose of stakeholder identification and engagement
  • Where to start the project, and identification of improvement opportunities
  • Identifying drivers for BPM opportunities
  • What the Red Wine Test is, and why it is important
  • Why identifying the likely implementation method is important
  • How to define and establish a project team structure and various roles
  • Role and structure of a BPM business case
  • How to develop the initial project plan

Organisational Strategy and alignment of BPM projects

  • Understand typical high-level steps in creating an organisation strategy
  • How the organisation strategy is used in each BPM project approach
  • Importance of aligning your processes with your strategy
  • How your strategic choice influences your processes
  • Process Architecture: the basis for the redesign and realisation of BPM initiatives
  • Why do you need it, and what benefits you gain from a process architecture
  • What is meant by a process architecture and how it relates to organisational strategy and IT architecture
  • Typical steps in developing, maintaining and applying process architecture
  • How process architecture is used in each BPM project approach

Understanding Phase: common understanding of current processes and appropriate baseline metrics

  • Under what circumstances it is useful to analyse and document the current processes
  • Steps for understanding the current situation
  • Why baseline metrics are needed, and how to evaluate them
  • Why root cause analysis is needed and how to do it
  • Why completion of a people capability matrix is useful and how to go about it
  • Need for the identification of quick wins
  • Need to identify innovation priorities

Innovation Phase in BPM

  • The purpose, characteristics and main steps of the Innovation phase
  • How to gain an understanding of the opportunities and constraints for the Innovation phase
  • How to confirm the process goals in response to the identified opportunities and constraints
  • Process design principles:
    • functional verses process organisational view
    • customer service verses customer satisfaction
  • Improvement versus innovation
  • How to conduct process innovation workshops
  • How to be creative: tools and techniques
  • External stakeholders, and how and when to address them
  • How future process metrics assist in business case development and future project direction
  • Whether we need to simulate future processes and complete activity-based costing in order to complete future process metrics
  • Whether capacity planning is an essential component

Contact us for more information or to schedule a class with one of our qualified instructors.